My Next Arrow Support
Write to contact@mynextarrow.com: I answer within 2 business days, in English, Spanish or Italian.
I changed or lost my phone
Install the app on the new phone and sign in with the same account (Google, Apple or email link); with Premium, restore your cloud copy from Your account. Premium works on one phone at a time: it can move once every 30 days, or write to me and I release the old one.
My Premium doesn't show
Check you are signed in with the account you subscribed with, and tap "Restore purchases" in Your account. If it still doesn't show, write to me with your order number.
Cancel or get a refund
Cancel in your App Store or Google Play subscriptions. Refunds and the right of withdrawal are explained on the refunds page.
Delete my account and data
In the app: Your account → Delete account. Data on your phone is deleted from Settings → Data. You can also write to me and I do it within 30 days.
Move my data from the web version
In the web version, go to Settings → Data → Export and open the file in the app (Settings → Data → Import), or save a cloud copy and restore it after signing in.
Report a problem or suggest something
In the app: Settings → Send a suggestion. You will see my reply in the notifications.